https://www.hopskipdrive.com/ 

 

Los Angeles, CA

Remote

Open to Ages 18+ (Non-Subsidy)

Salary Range: $18 to $20/hr

Full-Time, Entry Role

Who Are We?

• About us:

  HopSkipDrive’s mission is to create opportunity for all through mobility. Our safe, innovative youth transportation solution is used by over 300 school districts, charter schools, government agencies and busy families to get kids where they need to go.With nearly 500,000 yellow buses on the road every day and 3.5 billion miles driven a year, student transportation is the largest mass transit system in the US. And while districts spend $25 billion annually on transportation, only 30% of kids get to school everyday on a school bus. Add to the equation a crippling bus driver shortage and increasing needs for individualized transportation solutions, and it is clear the current system is expensive, inefficient and ripe for disruption.We create personalized transportation solutions from one to many, and everything in between.

• Where: Los Angeles, CA
  • Remote 
    • For any questions regarding remote work please discuss with hiring manager if selected for an interview. 
• Team: Our company culture has been well-recognized — HopSkipDrive has been named to Best Places to Work lists from Built in LA, Comparably, Inc. and the Los Angeles Business Journal. Comparably also named us to the Best Company for Professional Development, Best CEO and Best CEOs for Women lists. 

INTERESTED APPLY EXTERNALLY HERE https://boards.greenhouse.io/hopskipdrive/jobs/5149936004?gh_src=1052973e4us  

Who Are You? 

HopSkipDrive is looking for a CareDriver Support Specialist in this role, you will address user inquiries, troubleshoot website and app issues, provide omnichannel support, identify emerging issues, and contribute to content creation while aligning with brand values and policies.

• Respond to a wide range of user questions quickly and clearly
• Take ownership of solving user problems through effective probing
• Troubleshoot our website and app (iPhone and Android)
• Provide Omnichannel support via phone, email, text, and chat
• Surface complex and emerging issues and suggest changes to improve our service
• Contribute to our growing library of content, including macros and internal knowledge base
  articles
• Provide solutions that align with HopSkipDrive’s brand purpose and policies

Your Background 

• You are looking for a challenging and rewarding experience. You are inspired by our vision and the opportunity to define a new category in an incredibly fast-growing market.
• You are excited to learn, grow and collaborate so we can achieve our mission of creating opportunity for all through mobility.
• At HopSkipDrive, we know that challenges require different approaches, unique perspectives and new ways of thinking.  We are building a team of creative problem-solvers from many different backgrounds.
• You thrive in a fast-paced startup environment. 
• You are honest and exhibit high integrity. You are proactive and excited to bring new ideas to the company. You solicit feedback and are open to criticism.
• You adjust quickly to changes in priorities and conditions and cope effectively with complexity and change. You have high attention to detail.
• You are an excellent communicator who enjoys collaborating with others. 
• This role will be fully remote from a state where we do business AZ, CA, CO, DC, FL, IL, KS, MD, WI, NC, NV, NJ, NY, OR, TX, SC, VA, and WA.

Our Values

We’re a company with heart

Our partnerships with school districts, child welfare agencies and nonprofits ensure equitable educational access for our most vulnerable populations, including youth in foster care, youth experiencing homelessness, and youth with special needs. We understand that the difference between struggle and success can sometimes be as simple as the ability to show up, which is why we’re on a mission to use innovative technology, coupled with operational expertise and new thinking to help kids reach their full potential by providing a safe, dependable way to get them where they are going. 

We’re an awesome place to work

Our company culture has been well-recognized — HopSkipDrive has been named to Best Places to Work lists from Built in LA, Comparably, Inc. and the Los Angeles Business Journal. Comparably also named us to the Best Company for Professional Development, Best CEO and Best CEOs for Women lists. 

We’re growing rapidly

Founded by three moms as a solution to their own transportation challenges, we now serve nine states and 16 markets across the country and continue to expand at a rapid pace, twice making the Inc. 5000 and Deloitte 500 Fast-Growing Technology lists. Backed by top-tier venture capital firms, HopSkipDrive has raised $70M in funding to date. This position will join a small, entrepreneurial team at HopSkipDrive called RideIQ Solutions. We’re a “startup within a startup” on a mission to transform student transportation from the ground up.

Student transportation is the largest public transit system in America, and it needs help.  The national bus driver shortage is leaving kids without a ride to school and districts with few options.  Meanwhile, many school buses are largely empty, but transportation teams lack the modern decision-support technology and advanced analytics they need to design more efficient, data-driven systems.

Extra Company Content

• HSD Facebook
• HSD Instagram
• HSD Twitter 

Position Summary

• HopSkipDrive is looking for a CareDriver Support Specialist in this role, you will address user inquiries, troubleshoot website and app issues, provide omnichannel support, identify emerging issues, and contribute to content creation while aligning with brand values and policies.

  • Salary Range: $18 to $20/hr

    • We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer competitive market comp, flexible vacation, FSA, medical, dental and vision, 401(k), and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. HopSkipDrive is committed to fair and equitable compensation practices. Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, skill set and specific work location. The total compensation package for this role also includes equity stock options.

  • Open to Ages 18+ (Non-Subsidy)

  • Remote Role

  •  

    Full-Time, Entry Role

INTERESTED APPLY EXTERNALLY HERE https://boards.greenhouse.io/hopskipdrive/jobs/5149936004?gh_src=1052973e4us 

💡  Have More Questions? Email us at internships@la-tech.org