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HopSkipDrive, Client Ride Specialist [Full-Time, Entry-Level]

Remote, Open to 18+ (Non-Subsidy), Full Time

HopSkipDrive Will Layoff Over 100 Employees - dot.LA

HopSkipDrive Will Layoff Over 100 Employees - dot.LA https://www.hopskipdrive.com/ 

 

Los Angeles, CA

Remote

Open to Ages 18+ (Non-Subsidy)

Salary Range: $17/hr to $18/hr

Full-Time, Entry-Level

 

Who Are We?

 

  • About us:

    HopSkipDrive’s mission is to create opportunity for all through mobility. Our safe, innovative youth transportation solution is used by over 300 school districts, charter schools, government agencies and busy families to get kids where they need to go.With nearly 500,000 yellow buses on the road every day and 3.5 billion miles driven a year, student transportation is the largest mass transit system in the US. And while districts spend $25 billion annually on transportation, only 30% of kids get to school everyday on a school bus. Add to the equation a crippling bus driver shortage and increasing needs for individualized transportation solutions, and it is clear the current system is expensive, inefficient and ripe for disruption.We create personalized transportation solutions from one to many, and everything in between.

  • Where: Los Angeles, CA
    • Remote 
      • For any questions regarding remote work please discuss with hiring manager if selected for an interview. 
  • Team: Our company culture has been well-recognized — HopSkipDrive has been named to Best Places to Work lists from Built in LA, Comparably, Inc. and the Los Angeles Business Journal. Comparably also named us to the Best Company for Professional Development, Best CEO and Best CEOs for Women lists. 

INTERESTED APPLY EXTERNALLY HERE: https://boards.greenhouse.io/hopskipdrive/jobs/5132121004?gh_src=dc742fef4us 

 

Who Are You? 

 

HopSkipDrive is looking for a Client Ride Specialist, who will be responsible for handling service requests and configurations that will support ensuring every HopSkipDrive ride requested is set up to succeed. They will proactively look at complex situations and find solutions before issues escalate. You will balance problem-solving and multitasking to work with the Client Insights team in delivering every rider safely to their destination.

What You'll Do:

  • Develop and implement client-required reporting
  • Execute operational response to any issues that are escalated from the Client Support team
  • Work closely with Client Insights Associates to support client questions and needs
  • Create and implement processes to identify when clients are in trouble and shift internal resources to provide solutions, utilizing current reporting solutions and leading the creation of new ones as appropriate 
  • Manage logistics for rides that have unique needs and advanced qualifications
  • Recognize trends and suggest changes to improve processes
  • Have a deep understanding of HopSkipDrive’s products and abilities in order to identify and implement new business opportunities and solutions
  • Work cross-departmentally in a high-speed environment 
  • Work on special projects as decided by the Director of Client Operations 

 

 

Your Background 

 

  • 1+ years experience in a related role, thriving in a fast-paced team environment 
  • Demonstrated ability to see the big picture and understand where details and data inform that picture 
  • A team player with strong interpersonal skills; the ability to build strong working relationships with multiple players and engender a high degree of collaboration 
  • Effective written and verbal communication skills
  • Exceptional attention to detail
  • A positive, self-motivated individual
  • Experience with SalesForce, Kustomer (or similar CRM), and Google Workspace 
  • Bachelor’s degree preferred
  • This role will be fully remote from a state where we do business AZ, CA, CO, DC, FL, IL, KS, MD, WI, NC, NV, NJ, NY, OR, TX, SC, VA, and WA.

 

Our Values

 

We’re a company with heart


Our partnerships with school districts, child welfare agencies and nonprofits ensure equitable educational access for our most vulnerable populations, including youth in foster care, youth experiencing homelessness, and youth with special needs. We understand that the difference between struggle and success can sometimes be as simple as the ability to show up, which is why we’re on a mission to use innovative technology, coupled with operational expertise and new thinking to help kids reach their full potential by providing a safe, dependable way to get them where they are going. 


We’re an awesome place to work


Our company culture has been well-recognized — HopSkipDrive has been named to Best Places to Work lists from Built in LA, Comparably, Inc. and the Los Angeles Business Journal. Comparably also named us to the Best Company for Professional Development, Best CEO and Best CEOs for Women lists. 


We’re growing rapidly


Founded by three moms as a solution to their own transportation challenges, we now serve nine states and 16 markets across the country and continue to expand at a rapid pace, twice making the Inc. 5000 and Deloitte 500 Fast-Growing Technology lists. Backed by top-tier venture capital firms, HopSkipDrive has raised $70M in funding to date. This position will join a small, entrepreneurial team at HopSkipDrive called RideIQ Solutions. We’re a “startup within a startup” on a mission to transform student transportation from the ground up.


Student transportation is the largest public transit system in America, and it needs help.  The national bus driver shortage is leaving kids without a ride to school and districts with few options.  Meanwhile, many school buses are largely empty, but transportation teams lack the modern decision-support technology and advanced analytics they need to design more efficient, data-driven systems.

 

Extra Company Content

 

 

Position Summary

 

  • HopSkipDrive is looking for a Client Ride Specialist, who will be responsible for handling service requests and configurations that will support ensuring every HopSkipDrive ride requested is set up to succeed.
  • Salary Range: $17-18/hr
    • We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity.  In addition, we offer flexible vacation, medical, dental, vision and life insurance, 401(k), FSA, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. HopSkipDrive is committed to fair and equitable compensation practices.
    • This position is remote and, as such, compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, skill set, certifications, and specific work location. The total compensation package for this role also includes equity stock options.
  • Open to Ages 18+ (Non-Subsidy)
  • Remote Role 
  • Full-Time, Entry Level Role

INTERESTED APPLY EXTERNALLY HERE: https://boards.greenhouse.io/hopskipdrive/jobs/5132121004?gh_src=dc742fef4us 

💡  Have More Questions? Email us at internships@la-tech.org  

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