https://www.hopskipdrive.com/ 

 

Los Angeles, CA

Remote

Open to Ages 18+ (Non-Subsidy)

Compensation: $18/hr- $20/hr

Full-Time, Entry-Level

Who Are We?

• About us:

  HopSkipDrive’s mission is to create opportunity for all through mobility. Our safe, innovative youth transportation solution is used by over 300 school districts, charter schools, government agencies and busy families to get kids where they need to go.With nearly 500,000 yellow buses on the road every day and 3.5 billion miles driven a year, student transportation is the largest mass transit system in the US. And while districts spend $25 billion annually on transportation, only 30% of kids get to school everyday on a school bus. Add to the equation a crippling bus driver shortage and increasing needs for individualized transportation solutions, and it is clear the current system is expensive, inefficient and ripe for disruption.We create personalized transportation solutions from one to many, and everything in between.

• Where: Los Angeles, CA
  • Remote 
    • For any questions regarding remote work please discuss with hiring manager if selected for an interview. 
• Team: Our company culture has been well-recognized — HopSkipDrive has been named to Best Places to Work lists from Built in LA, Comparably, Inc. and the Los Angeles Business Journal. Comparably also named us to the Best Company for Professional Development, Best CEO and Best CEOs for Women lists. 

Who Are You? 

The HopSkipDrive Safe Ride Support Specialist will closely monitor in - progress rides in a call-center environment.  The Safe Ride Support Specialist is responsible for handling incoming and outbound customer calls to address inquiries, provide information, and resolve issues in a timely manner.

What You'll Do:

• Closely monitor in-progress rides and provide any needed support for parents, riders and CareDrivers
• Resolve any issues that may come up during a ride- even if that means a creative out of the box solution
• Be able to recognize and resolve problems before they arise
• Handle a high volume of calls to the Safe Ride Support phone queue
• Send and quickly respond to SMS messages about rides in progress
• Troubleshoot questions about our apps (iPhone and Android) and website
• Recognize and report to leadership trends in issues and complaints 
• Use our CRM (Kustomer)  to log phone calls and SMS conversations
• Multitask with several apps and software programs to handle daily tasks
• Be able to switch between tasks and duties with speed and ease
• Maintain adherence to all personal and department goals surrounding performance
• Must be able to work early mornings, late nights, and/or weekends
• Prior high-volume call center experience required
• Comfortable using a Macbook across multiple systems and platforms

Your Background 

• 1+ years customer service experience in a call center high volume environment 
• Performance metrics environment experience meeting or exceeding indicators
• Collaborating with team members, working closely with supervisors, managers and other team members 
• Troubleshooting, Google suite and Macbook experience is highly preferred 

• This role will be fully remote from a state where we do business AZ, CA, CO, DC, FL, IL, KS, MD, WI, NC, NV, NJ, NY, OR, TX, SC, VA, and WA.

Our Values

We’re a company with heart

Our partnerships with school districts, child welfare agencies and nonprofits ensure equitable educational access for our most vulnerable populations, including youth in foster care, youth experiencing homelessness, and youth with special needs. We understand that the difference between struggle and success can sometimes be as simple as the ability to show up, which is why we’re on a mission to use innovative technology, coupled with operational expertise and new thinking to help kids reach their full potential by providing a safe, dependable way to get them where they are going. 

We’re an awesome place to work

Our company culture has been well-recognized — HopSkipDrive has been named to Best Places to Work lists from Built in LA, Comparably, Inc. and the Los Angeles Business Journal. Comparably also named us to the Best Company for Professional Development, Best CEO and Best CEOs for Women lists. 

We’re growing rapidly

Founded by three moms as a solution to their own transportation challenges, we now serve nine states and 16 markets across the country and continue to expand at a rapid pace, twice making the Inc. 5000 and Deloitte 500 Fast-Growing Technology lists. Backed by top-tier venture capital firms, HopSkipDrive has raised $70M in funding to date. This position will join a small, entrepreneurial team at HopSkipDrive called RideIQ Solutions. We’re a “startup within a startup” on a mission to transform student transportation from the ground up.

Student transportation is the largest public transit system in America, and it needs help.  The national bus driver shortage is leaving kids without a ride to school and districts with few options.  Meanwhile, many school buses are largely empty, but transportation teams lack the modern decision-support technology and advanced analytics they need to design more efficient, data-driven systems.

Extra Company Content

• HSD Facebook
• HSD Instagram
• HSD Twitter 

Position Summary

• The HopSkipDrive Safe Ride Support Specialist will closely monitor in - progress rides in a call-center environment.  The Safe Ride Support Specialist is responsible for handling incoming and outbound customer calls to address inquiries, provide information, and resolve issues in a timely manner.

• Salary Range: $18-20hr
  • We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity.  In addition, we offer flexible vacation, medical, dental, vision and life insurance, 401(k), FSA, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. HopSkipDrive is committed to fair and equitable compensation practices.
  • his position is remote and, as such, compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, skill set, certifications, and specific work location. The total compensation package for full time roles also includes equity stock options.
• Open to Ages 18+ (Non-Subsidy)
• Remote Role 
• Full-Time, Entry-Level Role

💡  Have More Questions? Email us at internship@la-tech.org